Cancellation Period:

Customers may request to cancel their order within 15 minutes of placing the order. We understand that sometimes circumstances change, and we aim to accommodate your needs to the best of our ability.

 

How to Request a Cancellation:

To request a cancellation, please contact our customer support team as soon as possible via email at info@bowessentials.com. Please include your order number and the reason for the cancellation request.

 

 Order Eligibility for Cancellation:

• Orders that have already been processed and shipped cannot be canceled.
• Custom or personalized items may not be eligible for cancellation if production has already started. Please contact us for details regarding custom orders.

 

Refund for Canceled Orders:

If your cancellation request is received within the specified cancellation period, and the order is eligible for cancellation, we will process a refund to your original payment method within 3 - 10 business days. It may take additional time for your financial institution to process the refund.

 

 Changes to the Cancellation Policy:

We reserve the right to update or modify this cancellation policy at any time. Any changes will be effective immediately and will be posted on our website.

Please note that our commitment is to provide you with the best customer service and shopping experience. We encourage you to contact us with any questions or concerns regarding your order.

Thank you for choosing Bow Essentials for your hair accessory needs.